2 years, no fine print.
Every kussi chair is covered against manufacturing defects for 2 years from the date of delivery. Here's exactly what that means.
✓ What's Covered
- ✓ Gaslift mechanism failure under normal use
- ✓ Structural frame defects (backrest, base, armrest mounts)
- ✓ Recline/tilt mechanism malfunction
- ✓ Castor (wheel) defects affecting normal rolling function
- ✓ Premature foam collapse under normal daily use
- ✓ Manufacturing defects present at time of delivery
✕ What's Not Covered
- ✕ Normal wear and tear (fabric wear, minor scuffs over time)
- ✕ Damage from misuse, improper assembly, or exceeding weight capacity
- ✕ Damage from unauthorized repairs or modifications
- ✕ Fabric/mesh discoloration from prolonged direct sunlight
- ✕ Cosmetic damage that doesn't affect function
- ✕ Chairs purchased secondhand or from unauthorized resellers
How to Make a Claim
Contact us
Reach out with your order number and a description of the issue.
Show us the issue
A few clear photos of the problem help us assess it quickly.
We assess
We'll confirm whether it's covered, usually within 2-3 business days.
Repair, replace, or refund
Depending on the issue, we'll send a replacement part, a new chair, or arrange a resolution that's fair.
A Few Honest Notes
Your warranty starts from your delivery date, not your order date — check your delivery confirmation email if you're unsure.
Corporate and bulk orders follow the same 2-year warranty terms, with claims handled through your dedicated account contact instead of general support.
If you're not sure whether something is covered, just ask — we'd rather look at it and tell you honestly than have you guess.
Need to make a claim?
Reach out and we'll help sort it out — no long forms, no runaround.
Contact Us